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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Tender notice |
| Buyer: | London Borough of Hounslow |
| Main Category: | Services |
| Procurement Method: | Competitive flexible procedure |
| Tender Status: | Active |
| Estimated Value (ex. VAT): | £40,000,000 |
| Estimated Value (inc. VAT): | £48,000,000 |
| Release Date: | 20 May 2026 |
| Application Deadline: | 27 July 2026 |
| Enquiry Deadline: | 6 July 2026 |
| Contract Start Date: | 12 February 2027 (Estimated) |
| Contract End Date: | 30 September 2032 (Estimated) |
| Contract Duration: | 5.8 years |
| Procurement ID (OCID): | ocds-h6vhtk-0567b0 |
| Notice Reference: | 046460-2026 |
All 2 notices for this procurement, oldest first.
Revenue Collection, Benefits Administration, Education Services (Uniform Grants, Free School Meals) and relevant Customer Services
Revenue Collection and Benefits Administration Services
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The Authority is seeking a suitably qualified and experienced Service Supplier to deliver high quality, compliant and customer focused Revenue Collection and Benefits Administration Services from 1 October 2027. The contract will include: • Fully managed Revenue Collection Service including Council Tax and Business Rates Collection • Fully managed Benefits Administration Service including Housing Benefits, Council Tax Support and Discretionary schemes • Fully managed Free School Meals administration • Customer services for Council Tax, Business Rates, Housing Benefits, Council Tax Support, Discretionary Schemes and Free School Meals • Provision of the IT systems used: Business Rates system, and Council Tax and Benefits system, and any other systems, not provided or managed by the Council, necessary to meet requirements for service delivery • Provision of system management for the Business Rates system, and Council Tax and Benefits system, and any other systems, not provided or managed by the Council, necessary to meet the requirements for service delivery • Mobilisation of the service and system implementation • Ongoing service improvement, cost savings and benchmarking • Exit and transition management support Contract start and go-live: The Contract is anticipated to commence in February 2027 to enable mobilisation and implementation. The full live service will commence on 1 October 2027. Contract term and end dates: The initial term will run until 30 September 2032. The Authority may extend the Contract by a further two (2) years (to 30 September 2034) and then by a further two (2) years (to 30 September 2036). For the avoidance of doubt, the Contract end date is aligned to 30 September and is not linked to the anniversary of the anticipated February commencement date.
Document pack· 1 file
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Pipeline status
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Application Deadline
27 July 2026
68 days left
Estimated Value
£40,000,000
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