Taxi Booking Management Service (Taxi Aggregator)
| Source: | Find a Tender Service (FTS) |
| Buyer: | Transport for Wales Rail Limited (Utility Buyer) |
| Main Category: | Services |
| Procurement Method: | Competitive flexible procedure |
| Tender Status: | Active |
| Estimated Value (ex. VAT): | £17,400,000 |
| Estimated Value (inc. VAT): | £20,880,000 |
| Release Date: | 1 April 2026 |
| Application Deadline: | 27 April 2026 |
| Enquiry Deadline: | 16 April 2026 |
| Contract Start Date: | 1 November 2026 (Estimated) |
| Contract End Date: | 31 October 2028 (Estimated) |
| Contract Duration: | 2.0 years |
| Procurement ID (OCID): | ocds-h6vhtk-05efe0🔒 BidWriter |
| Notice Reference: | 030601-2026🔒 BidWriter |
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Description
Transport for Wales Rail Ltd (TfWRL) is seeking to appoint a Supplier to provide a comprehensive Taxi Aggregator platform to support the booking, management, and monitoring of all taxi requirements. The platform must ensure reliable, on time services and meet TfWRL’s operational and quality standards. The successful Supplier will be responsible for delivering: - An easy to use online booking portal/app with real time tracking and reporting capabilities. - A wide and resilient Supplier network able to service the entire TfWRL network area and cross border requirements. - A 24/7/365 call centre - Access to a range of vehicle types, including (but not limited to) WAV taxis. - A robust complaints handling process to fully investigate and resolve issues raised. - A dedicated account manager as the primary point of contact for TfWRL.
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Application Deadline
27 April 2026
17 days left
Estimated Value
£17,400,000
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