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| Source: | Find a Tender Service (FTS) |
| Buyer: | Royal Botanic Gardens, Kew |
| Main Category: | Services |
| Procurement Method: | Open procedure |
| Tender Status: | Complete |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 1 April 2025 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-04c075 |
| Notice Reference: | 012267-2025 |
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RBG Kew intends to procure a Supplier to carry out an ongoing visitor survey at both Kew Gardens and Wakehurst, to understand visitor profile and motivations and evaluate the visit experience in order to maintain a best-in-class experience. This includes survey review and management of the fieldwork, regular provision of data and KPI reporting, and bi-annual reporting to share key actionable insights and recommendations. The visitor survey is an existing and valuable resource for a wide range of teams across RBG Kew, helping the organisation to make data-driven decisions based on audience trends and visit feedback.
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