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| Source: | Find a Tender Service (FTS) |
| Buyer: | Northern Ireland Electricity Networks Limited |
| Main Category: | Services |
| Procurement Method: | Direct award |
| Tender Status: | Complete |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 22 September 2025 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-059dc2 |
| Notice Reference: | 058608-2025 |
View Original Notice
Access the full notice on the official portal
HVCH is an integral part of NIE Networks’ fault and emergency response processes and systems. It plays a fundamental role in call handling operations, both during normal call volumes and periods of high demand. The HVCH hosted system provides 100% speech recognition, enabling customers to be identified by postcode and house number when their telephone number is not matched within the NIE Networks’ database. Using HVCH ensures callers reporting a fault never receive an engaged tone, as the call is either handled by a Customer Service Agent (CSA), or the automated HVCH system. Additionally, HVCH provides customers with the option to report a fault online.
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67
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total value
£85,180,231
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