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| Source: | Find a Tender Service (FTS) |
| Buyer: | Rail Delivery Group |
| Main Category: | Services |
| Procurement Method: | Competitive flexible procedure |
| Tender Status: | Complete |
| Estimated Value (ex. VAT): | £500,000 |
| Estimated Value (inc. VAT): | £500,000 |
| Release Date: |
Pipeline status
Not addedContract imported automatically · AI writes the response
Application Deadline
11 August 2025
Closed
Estimated Value
£500,000
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| Application Deadline: | 11 August 2025 |
| Contract Start Date: | 31 March 2026 (Estimated) |
| Contract End Date: | 31 March 2028 (Estimated) |
| Contract Duration: | 2.0 years |
| Procurement ID (OCID): | ocds-h6vhtk-0561d1 |
| Notice Reference: | 041165-2025 |
View Original Notice
Access the full notice on the official portal
The Rail Delivery Group (RDG) is seeking to procure a supplier to deliver three ongoing customer insight tracker surveys: the General Public Tracker, the Rail Demand Tracker, and the Customer Information Survey (InfoTracker). These trackers are essential for understanding public and customer perceptions of the rail industry, demand trends, and satisfaction with information provision, particularly during disruption. The appointed supplier will design and deliver robust, representative quarterly surveys, manage all fieldwork and data processing, and provide insightful analysis and regular reporting. The contract will be for two years, with an option to extend for a further three. All activities must align with PA23 procurement compliance, ensuring transparency, integrity, and data quality. Findings will support RDG’s strategic decision-making and stakeholder engagement, with outputs used internally and for external communications.
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