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| Source: | Contracts Finder |
| Notice Type: | Tender notice |
| Buyer: | Broadacres Housing Association |
| Main Category: | Goods |
| Procurement Method: | Open procedure (below threshold) |
| Tender Status: | Complete |
| Estimated Value (ex. VAT): | £10,000 |
| Release Date: |
1.1 Following the response to Covid-19 and with the aim of improving agent and caller user experience, Broadacres are looking to replace the current on-premises Contact Centre solution taking into consideration the benefits and functionality of Contact Centre as a Service (CCaaS) solutions aligned to Salesforce Service Cloud Voice. 1.2 Broadacres are looking to develop a robust and scalable cloud solution that could be used to dynamically scale to support increased call volumes and deliver new customer engagement channels and capabilities. 1.3 Broadacres are also looking to replace current SIP based PSTN telephony delivered through MS Teams for the wider organisation.
Published contracts in the last 12 months
14
total contracts
£5.1m
total value
£462,201
average contract size
Typical categories
Pipeline status
Not addedContract imported automatically · AI writes the response
Application Deadline
30 November 2022
Closed
Estimated Value
£10,000
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| Application Deadline: | 30 November 2022 |
| Procurement ID (OCID): | ocds-b5fd17-340299ca-9503-4340-833e-f58191e2cb3f |
| Notice Reference: | f1f6bbc5-6299-4659-81ca-c374cf4bb7fc-590331 |
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