STC1161 - AACS Software, Ongoing Support, Maintenance and Hardware

Description

The Authority is looking to engage a contractor with the capability and capacity to lead, coordinate and deliver a Automatic Access Control System (AACS) software including the hardware platforms that support the software such as servers and terminals (but not door controllers or card readers). The contract will include installation and commissioning of the new software and hardware, the ongoing support including software updates, help desk / call centre support and the maintenance and repair of the new AACS software and related equipment. The Authority will procure some services from the incumbent supplier to enable a smooth transition from the old AACS system software to the new. In scope will be the Parliamentary Estate including the Palace of Westminster and all outbuildings, any buildings added to the estate in future and decant buildings resulting from Restoration & Renewal (R&R). The new software must have the flexibility and sufficient capacity to cover all estate expansion. The Required Supplies and Services are to include, but are not limited to, the following: Software Scope: • AACS software application and associated database • AACS IT support and maintenance, 24 hours a day, 7 days a week, 365 days a year. • Ongoing support for the existing 3rd party system integrations for non-Access Control purposes. • Ongoing management /maintenance of integration software to the controllers and readers • Pass Office reporting software. • Support for the Security Vetting Process (SVP) to process data from and into the new vetting process. • Any required software and Firmware upgrades to the AACS and existing card readers and door controllers. • AACS certification (CAPSS) (At bid stage the supplier may be working towards CAPSS) • Interface development to PSIM, lock down systems, key safes and other interfaces as defined in the specification. Hardware Interfacing Scope: • AACS Head End equipment & Workstations • Pass Office Camera and Pass Printers • Handheld Security Officer Portable Pass Readers • Non-wired Locks • Pass Update hotspots • Maintenance of PIN & Proximity and Proximity only Readers and their Controllers, to include maintenance of related interfaces. People Scope: • All necessary training of Parliamentary Security Department (PSD) staff. • Training requirements for PSD are to provide 'Train the Trainer' training to the managers and report training for the data specialist. Maintenance Scope • AACS Software Support, updates and patching • AACS Server, workstation and associated hardware repair, maintenance, updates and patching • AACS controller and reader support including repair, routine maintenance, updates and patching • Support for the whole system with periodic cyber assurance testing, and ongoing Parliamentary system accreditation • Management of the lifecycle of hardware and replacement when hardware becomes end of support, end of life. Additional Works • Project management, design and resulting implementation of projects, for example for extensions of the current system if new buildings / rooms are added. • Projects that result from reactive or pre-planned maintenance outcomes. • Additional works projects which relate to the scope of the contract. The Authority intends to award a contract for the AACS Software, ongoing support, maintenance and hardware for a period of ten years. The term will include a transition period from the existing incumbent. There will also be the possibility of an optional extension of 1 year (12 months) under a priced option.

Links & Documents

Similar contracts