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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | SE TRAINS LIMITED |
| Main Category: | Services |
| Procurement Method: | Competitive dialogue |
| Tender Status: | Complete |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 29 April 2022 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-02aea8 |
| Notice Reference: | 011038-2022 |
The following services are included within this tender scope: • Telephony - core hours of 07:00-22:00 with options for out of hours services • Email - response via email enquiries • White mail - response via postal mail enquires • Manual and automated processing of Delay Repay • Webchat/bot/virtual services - introducing webchat • Facility to handover cases from KICC Twitter team - optional, subject to market engagement • Lost property tracking - optional, subject to market engagement
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