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| Source: | Find a Tender Service (FTS) |
| Buyer: | Scottish Prison Service |
| Main Category: | Services |
| Procurement Method: | — |
| Tender Status: | Planned |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 7 January 2025 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-04cdfa |
| Notice Reference: | 000391-2025 |
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The SPS require the provision of support for its MS based portfolio. This shall include but is not limited to the following: -Technical Support – Organisation wide 24/7 problem resolution support – As needed without limit on hours spent resolving or number of incidents. -Backoff and escalation to Microsoft for Critical / escalated incidents if the bidder is unable to resolve. -Escalation Management – Named resource assigned for critical issues. -IT health – On Demand assessments and Operational Surveys, including setup and configuration services (Numbers/costs to be detailed in tender) -Account Management – Designated Customer Success Account Manager -Optional Technical Training – On demand Videos, hands on labs, learning paths and expert led webcasts. (Numbers/costs to be detailed in tender)
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