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| Source: | Contracts Finder |
| Notice Type: | Tender notice |
| Buyer: | London Borough of Waltham Forest |
| Main Category: | Services |
| Procurement Method: | Open procedure |
| Tender Status: | Complete |
| Estimated Value (ex. VAT): | £100,000 |
Pipeline status
Not addedContract imported automatically · AI writes the response
Application Deadline
8 July 2022
Closed
Estimated Value
£100,000
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Book a free consultation →| Release Date: |
| 29 June 2022 |
| Application Deadline: | 8 July 2022 |
| Procurement ID (OCID): | ocds-b5fd17-a18ef102-aa8a-42d1-ac62-c307fb937813 |
| Notice Reference: | e7dbd3a3-4a7c-4a5b-9d29-a729a0782318-550659 |
All 2 notices for this procurement, oldest first.
Provision of Snagging and Defects Customer Care Services for Sixty Bricks Limited
Provision of Snagging and Defects Customer Care Services for Sixty Bricks Limited
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
View Original Notice
Access the full notice on the official portal
We are seeking an experienced residential specialist customer care provider to manage the 12 month defects and liability period across a number of Sixty Bricks new build residential schemes located in Waltham Forest. The provider will also be required to deliver a snagging service to ensure that the properties have been completed by the contractor to a high standard and in line with any warranty bodies requirements. The provider will manage the entire defects management and customer care process from the developers build complete snag stage through to 12 months from practical completion of each unit to include all administrative processes/formal requirements. The provider will act as the single point of contact for private and Shared Ownership residents and will be accountable for accurately recording and effectively communicating identified defects to Equans, SBL's contractor, who are responsible for the resolution of defects within agreed timescales. The customer care service provision is required on a 24-hour basis across multiple channels, including resident self-service. The provider will deliver regular reporting and generally support SBL to achieve high levels of satisfaction amongst the specified residents and customers.
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