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| Source: | Find a Tender Service (FTS) |
| Buyer: | ForHousing Limited |
| Main Category: | Services |
| Procurement Method: | Open procedure |
| Tender Status: | Complete |
| Estimated Value (ex. VAT): | £220,000 |
| Release Date: | 12 December 2022 |
| Application Deadline: | 16 January 2023 |
Pipeline status
Not addedContract imported automatically · AI writes the response
Application Deadline
16 January 2023
Closed
Estimated Value
£220,000
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Book a free consultation →| Procurement ID (OCID): | ocds-h6vhtk-038ca9 |
| Notice Reference: | 035076-2022 |
ForHousing’s current contact centre solution includes several systems and service providers. We are looking to procure and implement a new fully integrated, modern, cloud-based Contact Centre as a Service (CCAAS) system with associated license and support agreement. ForHousing are seeking a supplier who can deliver and configure a CCAAS system based on our documented process designs and system requirements. The system and associated support agreement should be implemented no later than 31st May 2023, so bidders must factor that in when considering whether to bid. It is envisaged that the ForHousing Contact Centre as a Service System Contract will last for a period of 3 years, with an option to extend for a further 1 year, subject to the rights of termination contained in the Contract.