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| Source: | Contracts Finder |
| Notice Type: | Tender notice |
| Buyer: | Student Loans Company Limited |
| Main Category: | Services |
| Procurement Method: | Open procedure |
| Tender Status: | Complete |
| Estimated Value (ex. VAT): | £50,000 |
| Release Date: | 25 January 2024 |
| Application Deadline: | 14 February 2024 |
| Procurement ID (OCID): | ocds-b5fd17-2f258dbc-18fb-44e6-ad0a-73ad84464939 |
| Notice Reference: | 5105832b-69e8-4461-80b3-abdcfdcb8583-717322 |
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The service will include drafting new scripts, incorporating IVR best practice to enhance the flow of calls through the IVR, supporting SLC's aim to positively encourage customers to self-serve, reduce unwanted abandons and ensure callers are routed to the correct advisor. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
Pipeline status
Not addedContract imported automatically · AI writes the response
Application Deadline
14 February 2024
Closed
Estimated Value
£50,000
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