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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | THAMES WATER UTILITIES LIMITED |
| Main Category: | Services |
| Procurement Method: | Negotiated procedure with prior call for competition |
| Tender Status: | Complete |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 2 February 2024 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-03fb8b |
| Notice Reference: | 003510-2024 |
All 2 notices for this procurement, oldest first.
Outsourced Early Collections
Outsourced Early Collections
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
Thames Water is looking to partner with a sole supplier in the delivery outsourced early collections. The successful supplier will be able to support Thames Water's dynamic resource model with the ability to flex staff up and down within the financial year, specifically in line with peak billing months. The contract is for both inbound and outbound collections and we require the supplier to be able to offer these services onshore. The key objective of this contract is to support our customers through their journey with Thames Water and we are looking to partner with a supplier who has customers at the heart of their values and objectives. We want and aim to collect any customer debt in a socially responsible manner and strive to ensure all customers receive quality engagement and offered sustainable outcomes. We are offering a 3 year initial term contract with the ability to extend up to an additional 2 years.
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