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| Source: | Find a Tender Service (FTS) |
| Buyer: | NHS Suffolk and North East Essex Integrated Care Board |
| Main Category: | Services |
| Procurement Method: | Award procedure without prior publication of a call for competition |
| Tender Status: | Complete |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 18 April 2024 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-045361 |
| Notice Reference: | 012694-2024 |
A local 7 nights a week emotional support helpline for registered service users including via text and email for registered people with complex needs. This includes those with a diagnosis of Personality Disorder or who present with behaviours typical of such conditions. The service responds to requests to callbacks offering booked and timed appointments in-bound and outbound calls, and registered users can email and text. A twenty minute slot is allocated and where necessary the helpline staff will make onward professional referrals/contacts including safeguarding.
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