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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | Scottish Fire and Rescue Service |
| Main Category: | Services |
| Procurement Method: | Open procedure |
| Tender Status: | unsuccessful |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 29 April 2024 |
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| Procurement ID (OCID): | ocds-h6vhtk-042c7d |
| Notice Reference: | 013764-2024 |
All 3 notices for this procurement, oldest first.
New Mobilising System
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
SFRS is seeking to procure a new externally hosted mobilising solution based on a commercial, off the shelf (COTS) solution or platform to support the SFRS in meeting its commitments and to assist in delivering on its strategic objectives. The scope of the New Mobilising System will include for the following as a minimum: - Facilitate the answering of emergency calls, aid control operators in ascertaining the location and nature of emergencies and initiate the mobilisation of appropriate resources. - Provide management of telephony and radio calls, provide a facility to manage incident activity and to mobilise and control resources associated with all SFRS operations. - Provide management information and reporting systems, and call recording and storage systems for control operator activity. - Analysis, review and re-engineering of business processes, teams and data supported by the new technology. - Design and delivery of a staff training programme for operators, users, and those who interact with the system. - Provision of 999 telephony
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